Do you offer the option to receive prepayments prior to the guest departure?

No. While we understand that NCREC law allows a percentage to be paid in advance to an owner, it is WWP’s policy to send payment on the 15^th of each month for rents earned in the preceding month. This allows the opportunity for funds to be in your account for any invoices needing to be reconciled or will cover if something happens in the home that causes a renter to have to move to another unit.

Where do your guests come from?

The largest NC cities that visit Bald Head Island are Charlotte and the Triangle. Other states that frequent BHI include Virginia, South Carolina, Ohio, Georgia and the Northeast Region.

How do you market my property?

One of the biggest compliments that we receive is repeat vacationers. Wendy Wilmot Properties has been promoting Bald Head Island, North Carolina since 2005 and providing rental experiences for vacationers since 2011. We are proud that over 85% of our homes have repeat clients. We have developed a trusted bond with many of our vacationers who come back year after year and stay with WWP! We promote our vacation rentals in many ways. Our recently renovated, interactive and intuitive website helps patrons to locate us easily and choose the vacation home that best fits their needs. Our years of experience on Bald Head and our unique approach to renting our homes sets us apart from the competition. You will find Wendy Wilmot Properties vacation rentals in print advertising and direct mail campaigns. We send personal notes to past renters when a new home comes into our program as a way of introducing past clients to new management of the home and inviting them to come and enjoy more service. We also send out continual social media feeds 52 weeks a year and provide individual rental home listings on VRBO.com (at no additional cost to the owner!). In addition, our rental properties are included in our WWP app distributed via “Glad To Have You” and featured on Leading Real Estate (LRE). (We are exclusive members of LRE for the Bald Head Island territory so your home will not compete against other companies on LRE!)  We top this off with an expanded and ever-improving web presence as we strategically time advertising online with Google/Facebook ad-words campaigns and web directory listings. You can see, we strive to keep your property in the spotlight!

How do I reserve my property for my personal use?

WWP makes it easy to block off personal time in your home for you or personal guests! Our preference is a phone call or detailed email. This helps us to find out how you want to handle cleaning, clubs, etc. You may also access the WWP Owner Web services and reserve your property any time you wish. In your Owner Web service, you will be able to log into your home’s private info center and see your rental status at any time, including statement histories, bookings, upcoming booking status, etc.

How do guests reserve my property?

We make booking your home a piece of cake! With online booking available 24/7, our rental inventory is available to view anytime, 365 days a year. In addition to our website, our properties can also be booked via VRBO.com. Each of our homes include this service and we leverage the full benefit of being VRBO members. Also, our rental properties are also featured on Leading Real Estate. We are exclusive members of LRE for the Bald Head Island territory, so your home will not compete against other companies on LRE! More importantly, no matter how your guests book their stay, they will always be greeted with a personal call via our skilled and highly personable reservationists. We believe that it’s the “personal touch” is what keeps our return renter rate at such high levels!

What are your check-in & check-out procedures?

Check-in time for our guests as well as owners and their guests is 4:00 PM. Check out time is 10:00 AM for all guests. All rental home information is available through the WWP app. This app also allows your guests to access information such as the property’s WIFI password and submit fix-it requests.

How do I receive my rental income?

You can receive your income in one of two ways. We can provide your statements either by electronic mail and/or by traditional postal service. Our Trust Account Specialist processes the owners’ statements on or before the 15^th of the month for transactions in the prior month. For example, we would send you the statement for Jan 1 – 31 on or before Feb 15th. Any rental income shall be mailed via check. After the end of a rental year, you shall receive a full Profit and Loss package with your 1099 tax information and comprehensive year-to-date final owner statement.

How are maintenance problems handled?

We have an in-house maintenance department that will process all maintenance issues. The maintenance coordinator and/or the maintenance manager will keep you advised when major repairs are needed. When a problem arises, we check our records to see if you have any maintenance instructions and call the appropriate contractor to address the repair if the issue is beyond our scope of service. Any necessary charges for those repairs, should they be beyond the parameters set forth in the Annual Maintenance Agreement, will be included with your statement.

 

Who do I talk to if I have a problem?

As your business partners, we are here when you need us! Please call the office at 910-470-0000 or email us at managers@wwpBaldHead.com to speak with the Property Manager.

Please review our rental information and policies below. Should you have questions, please contact our office at 910.470.0000.

Cancellations & Refunds
Capacity
Check In & Out
Damage Waiver & Security Deposits
Deposits & Payments
Ferry & Tram Information
Furnishing & Equipment
Housekeeping
Lost & Found
Minimum Stay Requirements
Pets
Please Note
Rental Rates
Reservations
Safety
Severe Weather
Taxes
Telephone

CANCELLATIONS AND REFUNDS

(A) Cancellation by Tenant must be in writing. In the case of an emergency cancellation made orally, written documentation must be presented as soon as possible. Cancellation of a reservation shall be deemed a material breach by Tenant and no refunds will be made unless the Property is re-rented for the full rental term at the same rental rate. In the case of such re-rental, monies paid or deposited by Tenant will be refunded, less an administrative fee of $100.00 that will be disbursed to WWP, but if the Property is not re-rented, no refunds will be made. If the Property is re-rented for less than the full term and/or full rate, the difference between Tenant’s rental obligation and the amount of the re-rental will be disbursed to WWP from monies paid or deposited by Tenant, to defray the actual damages suffered by WWP as a result of Tenant’s breach and the balance of the monies (if any) will be refunded to Tenant.

(B) Tenant acknowledges that WWP offered Tenant the opportunity to purchase trip cancellation and interruption insurance through the Travel Insurance “TGTI” program of Travel Guard Insurance and that this insurance coverage was available for Tenant to review, consider and purchase for a period of twenty-one (21) days after Tenant’s reservation was made. Such insurance coverage (or a similar policy) shall be Tenant’s sole recourse for cancellation of reservation more than twenty-one (21) days after reservation date or within forty five (45) days in advance of arrival.

(C) Subject to availability, reservations may be re-scheduled, one time only, for the same Property, for a later arrival date within the same calendar year, provided that notice is given at least twenty-one (21) days after the original reservation was made and Owner gives approval. Rental rates for the rescheduled reservation period may or may not be equivalent to the original reservation; however, no refunds will be made and any additional charges will be due and payable by Tenant. All advance payments shall be applied to the rescheduled reservation and all terms and conditions of the original Vacation Rental Agreement shall apply. If, at the time Tenant is to take occupancy of the Property, WWP cannot provide the Property in a habitable condition or substitute a reasonably comparable property in such condition, WWP shall refund to Tenant all monies paid by Tenant.

(D) No refunds or rental rate adjustments will be made for malfunction of air conditioners, hot tubs and/or hot tub equipment, pools and/or pool equipment, televisions, electronics, appliances, golf carts, phone, internet or cable outages, or the like. Tenant should, however, notify WWP immediately if any of the above circumstances arise and every reasonable effort will be made to make repairs and resume service. WWP cannot predict the location of construction activity on the Island and may not be able to inform Tenant at the time reservation is made whether the Property is near a construction site. WWP will not make refunds due to construction activity. THERE WILL BE NO REFUNDS GIVEN FOR INCLEMENT WEATHER, HURRICANES, PANDEMICS, OR CANCELLED FERRY SERVICE. When a voluntary evacuation has been put into effect, the Village of BHI considers this as mandatory for Island guests and is thus beyond the control of WWP. The ferry stops running once winds reach approximately 40 knots. In such a case, per the NCREC, if your home is rendered inaccessible, you may be entitled to a refund. 

(E) Breach (violation of any terms or conditions of this Agreement) by Tenant or any member of their party may terminate this Agreement and Tenant shall be subject to eviction in accordance with the North Carolina Vacation Rental Act, and the Policies and Procedures as set forth by Wendy Wilmot Properties, LLC.

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CAPACITY

Tenant agrees that the maximum number of occupants of the Property shall not exceed the occupancy listed for the Property on page 1 of the Vacation Rental Agreement. An occupant is considered to be any one person four (4) years of age or older. Failure of Tenant to adhere to the maximum number of occupants shall result in a charge to Tenant of an additional $1000 per person for each occupant over maximum, shall be deemed a material breach, and may be considered just cause for expedited eviction. WWP shall be entitled to charge Tenant’s credit card account for said additional rent, as well as actual damages suffered as a result of Tenant’s breach.

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CHECK-IN AND CHECK-OUT INFORMATION

Check-in is 4:00 PM and check-out is 10:00AM. Early arrivals and/or late departures will be subject to a fee of no less than one (1) day’s additional rent. Failure of Tenant to vacate the Property by check-out time or arrival prior to check-in time shall result in a charge to Tenant of an additional day of rent, shall be deemed a material breach, and WWP shall be entitled to charge Tenant’s credit card account for said additional rent as well as actual damages suffered as a result of Tenant’s breach.

Tenants are required to secure reservations for use of the trams, which take guests and their luggage to/from the homes. Tram seats fill up very quickly for the peak summer season and holidays, as tram seating capacity is far less than the capacity for the ferry. We cannot accommodate early arrival and late departure requests. While selecting your departure ferry for the end of your stay, please remember that trams will arrive to pick you up from your rental home 30-45 minutes prior to your scheduled ferry time leaving the Island. Tenant is required to send WWP a confirmation for booking on arrival and departure trams within 30 days of booking unit. Please note, there are currently no alternative methods of transportation available to and from ferry. Tenants shall not drive carts from unit and leave at ferry or anywhere near ferry terminal. Any towing or retrieval costs resulting from such shall be the responsibility of the tenant. Golf carts must be left at the Property and properly plugged in upon departure from the Property or additional administrative and/or towing charges may be incurred by Tenant.

The check-in time indicates ferry departure from Deep Point Ferry Terminal. It is advisable that guests arrive at Deep Point at least 45 minutes prior to scheduled check-in time to allow time for the purchase of ferry tickets from the ferry ticket window, parking and any security processing. Upon arriving at Deep Point Marina, drive directly to the ferry terminal, place baggage on the luggage racks and proceed to an available parking lot. When entering a parking lot, a parking ticket will be issued. You will pay for parking upon exiting the lot at the end of your stay. Rates are $10 a day during the summer, $8 in the off season. The check-out time listed on the Rental Confirmation indicates ferry departure from the island.
No refunds, rental adjustments, or other allowances will be made for late arrival at or early departure from Tenant’s accommodations due to tram scheduling or disruption of ferry schedule.

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DAMAGE WAIVER & SECURITY DEPOSIT

Accidental Damage Protection – The Administrative Fee for the Property, as set forth in the Vacation Rental Agreement, includes a premium paid for Accidental Damage Protection (“ADP”). Accidental Damage Protection (“ADP”) is provided by WWP and is included in your reservation in lieu of a security deposit. Subject to the provisions of the policy the maximum benefit is either $3,000.00 or $5,000.00 depending upon the property. Accidental damage protection is included for any damages or accidents, subject to exclusions and limitations that occur to the premises during your rental period.

Tenant understands and agrees that any damage to the Property, its furniture, furnishings, appliances, vehicles, or equipment, or any missing property, must be reported to WWP immediately, but in no event later than twenty-four (24) hours after Tenant check-out. Failure to timely report damage or missing property may result in denial of coverage under the ADW and Tenant shall be personally liable for the full cost of repair or replacement. If unreported damage or missing property is discovered at or immediately after Tenant’s departure from the Property, or if a claim for damage or missing  property under the ADW is denied for any reason, or if the cost of repair or replacement of damage or missing property exceeds the maximum benefit under said ADW, then in any of those cases, Tenant will be responsible for the difference and WWP shall be entitled to charge Tenant’s credit card account for said additional charges as well as actual damages suffered as a result of Tenant’s breach. Note: ADW does not cover theft or purposeful and malicious damages.

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DEPOSITS AND PAYMENTS

A deposit of approximately 50% of the total amount due, including all rent, applicable fees and taxes, shall be paid by Tenant at the time of booking of reservation unless other arrangements are agreed to by WWP, but no later than seven (7) days after booking date. Reservations must be paid in-full no later than forty-five (45) days in advance of arrival. Reservations made fewer than forty-five (45) days in advance of arrival require payment in-full at time of reservation.

Accepted methods of payment include MasterCard, Visa, Discover, electronic check, personal check or cash. All checks must be issued in U.S. funds and drawn on a bank that operates within the U.S. Federal Reserve System. A $35 fee will be assessed on all returned checks. Please do not send credit card information through an email or leave credit card information on a voice mail.

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FERRY & TRAM INFORMATION

The ferry is located at Deep Point Ferry Terminal, 1301 Ferry Road, SE, Southport, N.C. Guests are required to secure reservations for use of the trams, which take guests and their luggage to/from the homes. Tram seats fill up very quickly for the peak summer season and holidays, as tram seating capacity is far less than the capacity for the ferry. While selecting your departure ferry for the end of your stay, please remember that trams will arrive to pick you up from your rental home 30-45 minutes prior to your scheduled ferry time. Please note, there are currently no alternative methods of transportation available to and from ferry. Tenant is required to send WWP a confirmation for booking on arrival and departure trams within 30 days of booking Property. Tram reservations should be made by calling 910.457.5003 or online at www.baldheadislandferry.com. Please note: vehicles taller than nine feet will not be able to drive to the lower level at the ferry terminal. Download driving directions or navigate to Deep Point Marina.

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FURNISHINGS AND EQUIPMENT

All rental accommodations have fully equipped kitchens, washers and dryers, vacuum cleaners, color TV, central heat and air conditioning, telephones, cribs (generally pack & plays), high chairs, bath towels, bed linens and the use of an electric cart(s). Other items such as beach chairs, beach umbrellas, boogie boards and bicycles may be rented on the island. Linens for cribs and sleeper sofas must be requested when reservation is made. Each unit has one or more electric golf cart(s). Complimentary initial supplies of cleaning products, paper towels, bath tissue and soap are provided at check-in. Additional supplies can be purchased at the Maritime Market. Locked closets are maintained by homeowners for personal use. Please respect these areas. While WWP does provide a one-day starter set of basic amenities, guest is responsible for supplying paper products, soap products, trash bags and beach towels.

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HOUSEKEEPING

Accommodations are thoroughly cleaned before each guest’s arrival. Additional housekeeping services can be requested at a special rate, based on availability. Reservations of two weeks or more in duration may receive a change of linens. Tenant shall be personally responsible and Tenant’s credit card may be charged for the cost of extraordinary cleaning services provided to the Property and to the furnishings, flooring, fixtures and finishes located or installed therein, if and to the extent such cleaning is necessitated by the intentional, careless or negligent act(s) of Tenant or Tenant’s guests, pets or invitees, including (but not limited to) extraordinary cleaning services necessitated by a party, event, or function held at the Property.

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LOST & FOUND

Although we cannot be held responsible for items left behind, we do make every effort to locate and return them to you. Please contact our office at 910.470.0000 or by emailing managers@wwpbaldhead.com. Once we receive your credit card information, items found will be sent via UPS. Unclaimed items will be donated to local charities after thirty days.

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MINIMUM-STAY REQUIREMENTS

There is a three-night minimum on most WWP homes in the offseason, with select homes having a two-night minimum. There is a seven-night minimum during the summer season. Some homes have a seven-night minimum year-round. Please inquire as to the particulars.

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PETS

Accommodations designated “dog-friendly” require payment by Tenant of a minimum of a $300.00 non-refundable fee for a maximum of two (2) dogs depending on Owner approval, plus any charges incurred for additional housekeeping services and applicable taxes. Tenant must abide by any dog limitations imposed for the Property. Otherwise, no dogs or other pets are allowed in or on the Property and violation of this provision shall be deemed a material breach by Tenant. If a dog or other pet is found in or on the Property, WWP may cancel this agreement and recover possession of the Property and/or may charge Tenant or Tenant’s credit card a fee of $1,000.00 per dog or other pet. In such circumstances, no rent monies will be refunded but will be disbursed to WWP to defray actual damages suffered as a result of Tenant’s breach. The provisions of this paragraph shall not apply to bona fide service animals required by Tenant or a member of Tenant’s family. Note: Accidental Damage Waiver shall not apply to damages done by pets in a property not designated as dog-friendly. In such a case, damages will be the sole responsibility of the Tenant. Please note that pets are not allowed inside the passenger cabin of any Bald Head Island ferry.

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PLEASE NOTE

Descriptions of accommodations are based, in part, upon information provided by the owners of the premises described. Wendy Wilmot Properties has endeavored to ensure the accuracy of this information; however, we cannot be responsible for misinformation or typographical errors. All prices, fees, specifications, configurations and availabilities are subject to change without notice.

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RENTAL RATES

Rates displayed include accommodations and departure cleaning. Damage waiver insurance,  travel insurance, taxes, and pet fees are additional. Temporary membership to the Bald Head Island Club &/or Shoals Club should be handled directly with the clubs themselves. WWP does not include memberships, book or obtain memberships, nor can we create reservations to the clubs on behalf of guests. Golf fees, ferry and parking are not included in rental rates.

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RESERVATIONS

Reservations may be made by calling 910.520.3511, or visiting www.BestOfBaldHead.com. Future year reservations are tentative and are subject to changes in rates and availability. Renters must be at least 24 years old to secure reservations. Please be sure to inform our agency should anyone in your party have special needs. A signed rental agreement and a 50% deposit are necessary for confirmation of stay.

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SAFETY

The Village of Bald Head Island is an incorporated municipality and ordinances are in place to protect the Island and its inhabitants. Information about Village ordinances pertinent to your visit and activities can be found in the in-home directory provided in each rental accommodation or by contacting the Village at 910.457.9700. Please note: Grilling is restricted on wooden decks, patios and under houses. Propane gas grills are generally permitted, but some communities restrict grilling entirely. Please check with your rental relations coordinator for further information about grilling. Please also note: Electric golf carts are not toys. Their misuse can lead to serious adverse consequences. They are subject to all laws and ordinances applicable to the operation of a motor vehicle on a public road- including the requirement that operators must possess a valid driver’s license, be at least 16 years old and not be under the influence of alcohol or drugs. Be sure to read and follow all instructions provided in the vehicle and the in-home directory for golf cart operation, including the precautions suggested for the safety of drivers and passengers. Whether biking, hiking, swimming or riding, please take care and make this a safe vacation trip for you and your family on Bald Head Island.

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SEVERE WEATHER

If hurricanes or other extreme weather conditions occur, the Village of Bald Head Island may declare a state of emergency or announce voluntary or mandatory evacuations. During each phase of alert levels, the Village of Bald Head Island informs the community on their Island TV channel #3 and on their website at www.villagebhi.org. In the event that Bald Head Island is threatened by a tropical storm or hurricane during your vacation, Wendy Wilmot Properties will also keep you informed through phone calls and emails. Hurricane season occurs each year between June 1 and November 30. Travel protection insurance (“TGTI” coverage through Travel Guard Insurance) is strongly encouraged. 

Upon compliance with an evacuation order, guest shall NOT be entitled to a refund of rent from WWP for the nights that guest is unable to occupy the Property because of the evacuation order, but shall have recourse against the travel protection insurer only, under and subject to the terms and conditions of the policy purchased. If guest refuses WWP’s offer of travel protection insurance, no refunds will be made and there will be no credits issued for future stays. If no evacuation order is issued and guest chooses to leave the Island before the end of the rental term, no refund or credits will be made by WWP or under the TGTI insurance policy. In any event, guest shall be responsible for the costs of transportation back to the Island at full rate.

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TAXES

Your account balance will include a 6.75% N.C. sales tax (4.75% state/2% Brunswick County tax) and a 6% Village of Bald Head Island accommodations tax. Any changes in current tax rates will be applied on the effective date and charged prior to arrival.

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TELEPHONE

WWP homes are not required to offer landline phone services. If your rental home has phone services available, long distance calls from rental accommodations must be made collect, by credit card or using a calling card.