Bald Head Island Transportation, Inc. ferries carry hundreds of thousands of passengers to and from the Island annually, many of them with baggage. Baggage may be loaded onto a conveyor belt and onto ferry dollies for processing. While you’ll need to pack some necessary essentials for your visit, you’ll find many of the businesses on the Island offer perishable items and items for rent or purchase as well as various services that can allow you to pack lighter and more efficiently. For your convenience, and in an effort to keep the ferry operations running smoothly and on time, please see below for baggage and packing requirements. For ferry schedules and additional helpful info, please click here.

Checked baggage:

> All items must be in a covered container, suitcase or zipped bag to be accepted by dock personnel.

> Open-topped and unsecured items will not be accepted as checked baggage.

> Loose items such as toys, clothing, bedding, food, cell phones, cameras, laptops, etc. must be contained in a closed bag or container or hand-carried. Glass containers or other delicate items must be suitably packed inside baggage or must be hand-carried. Beach chairs must be suitably packed or wrapped. (They are available for rent or purchase on the Island.)

> Checked items must not require more than one person to safely handle.

> All checked baggage must be tagged by the owner prior to acceptance by dock personnel. Baggage tags are available at the terminal and must include a name, local phone number, date and time of ferry departure.

Checked-Baggage Limit

Carry-on items:

> You may wish to carry smaller items on board. Carry-on items should be consistent in size and volume as airline carry-on items.

> To assist passengers with complying with checked baggage requirements, plastic container tubs are for sale for a nominal fee at the Deep Point Ferry Terminal ticket window.

> Although Bald Head Island is a natural playground for outdoor activity, we encourage you to rent certain overweight or oversized items such as bikes, kayaks, surfboards, standup paddleboards, etc. from an Island business.

> If you find you must bring overweight or oversized items, they may be accepted with purchase of an Excess Baggage Ticket. Space on the ferries is limited; therefore, it is possible that during peak periods certain larger items will not be transported on the same ferry as passengers. Every effort will be made to transport these items within six hours of the guest’s ferry time.

> Bikes, kayaks and the like will not be transported in trams due to size, sharp edges and/or grease. These items may be claimed at the Island Ferry Terminal and transported by the owner using a golf cart provided with the accommodations. When departing the Island, bikes should be brought to the Island Ferry Terminal no later than the evening prior to departure. Failure to do so may result in delays receiving your item upon your departure.

Excess Baggage:

The North Carolina Utility Commission (NCUC) has ordered a checked-baggage limit of three (3) items per ticketed passenger on the Bald Head Island Ferry. The order also limits the size and weight of checked-baggage to being no larger than a standard 48-quart cooler and weighing no more than 50 pounds. Excess baggage as well as oversized and overweight items may be subject to an additional charge of $23 per item (current as of 4-2022). Bald Head Island Transportation, Inc. began implementing this order on April 1, 2022.

Checked-Baggage Limit

Items not allowed on ferries:

> Furniture must be transported via Bald Head Island Limited’s barge and special arrangements must be made. Barge reservations may be made by calling 910.457.5205.

> Car-op carriers (hard or soft) will not be transported aboard the ferry. The above information is not all-inclusive. Items may be denied passage in the interest of safety and reliable performance at the discretion of the Shift Supervisor or Ferry Master. Please read the baggage loss and damage policy printed on the back of your ferry ticket. And please remember: Pack as if you were taking a flight to your vacation.

Bald Head Island was named #3 out of USA’s Top 10 Dog-Friendly Beaches by USA Today! From the moment you arrive at Deep Point Marina, your dog will feel the love of the Island. With 14 miles of beaches, hiking trails and a dog park there are endless activities to enjoy with your dog. WWP Vacation Rentals has several pet-friendly homes from which to choose. When searching our Rental Homes, under amenities select pet-friendly to see all available homes.

Travel Tips:

• Keep your dog on a leash with direct supervision.
• Be aware of your dog’s temperament as well as other dogs around.
• Bring dog food from home for your dog’s comfort.
• Bring dog’s security blanket, toys, etc. to make the Island home.
• Pick up after your dog. Pet waste bags are available at beach accesses if you don’t have your own.
• Wash the sand off your dog after visiting the beach so it doesn’t go in the home.
• Water, water, water! Remember it’s hot during the summer and dogs need to stay hydrated.

Please review our rental information and policies below. Should you have questions, please contact our office at 910.470.0000.

Cancellations, Refunds, & Travel Ins
Capacity
Check In & Out
Damage Waiver & Security Deposits
Deposits & Payments
Ferry & Tram Information
Furnishing & Equipment
Housekeeping
Lost & Found
Minimum Stay Requirements
Pets
Please Note
Rental Rates
Reservations
Safety
Severe Weather
Taxes
Telephone

IMPORTANT NOTE ON CLUB MEMBERSHIPS
IMPORTANT NOTE ON COVID-19

CANCELLATIONS AND REFUNDS

Cancellation of a reservation shall be deemed a material breach by Tenant and no refunds will be made unless the Property is re-rented for the full rental term at the same rental rate. In the case of such re-rental, monies paid or deposited by Tenant will be refunded, less an administrative fee of $150.00 that will be disbursed to WWP, but if the Property is not re-rented, no refunds will be made. If the Property is re-rented for less than the full term and/or full rate, the difference between Tenant’s rental obligation and the amount of the re-rental will be disbursed to WWP &/or homeowner from monies paid or deposited by Tenant, to defray the actual damages suffered by WWP & rental homeowner as a result of Tenant’s breach, and the balance of the monies (if any) will be refunded to Tenant.

Subject to availability, reservations may be re-scheduled, one time only, for the same Property, for a later arrival date within the same calendar year, provided that notice is given within at least twenty-one (21) days after the original reservation was made and rental homeowner gives approval. Rental rates for the rescheduled reservation period may or may not be equivalent to the original reservation; however, no refunds will be made, and any additional charges will be due and payable by Tenant.

No refunds or rental rate adjustments will be made for malfunction of HVAC systems, hot tubs and/or hot tub equipment, pools and/or pool equipment, televisions, electronics, appliances, golf carts, phone, internet or cable outages, or the like. Tenant should, however, notify WWP immediately if any of the above circumstances arise and every reasonable effort will be made to make repairs and resume service. WWP cannot predict the location of construction activity on the Island and may not be able to inform Tenant at the time reservation is made whether the Property is near a construction site. WWP will not make refunds due to construction activity. THERE WILL BE NO REFUNDS GIVEN FOR INCLEMENT WEATHER, HURRICANES, PANDEMICS, OR CANCELLED FERRY SERVICE. When a voluntary evacuation has been put into effect, the Village of BHI considers this as mandatory for Island guests and is thus beyond the control of WWP. The ferry stops running once winds reach approximately 40 knots. In such a case, per the NCREC, if your home is rendered inaccessible, you may be entitled to a refund. 

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TRAVEL INSURANCE

WWP offers guests the opportunity to purchase trip cancellation and interruption insurance through the Travel Insurance “TGTI” program of Travel Guard Insurance for a period of twenty-one (21) days after reservation is made.

Travel Insurance is optional with your booking. Travel insurance coverage not available for guests residing in NY, WA, HI.

Guests have 15 days from purchasing insurance to cancel and receive a refund of travel insurance fees. After 15 days, refunds cannot be given through WWP. 

If guest refuses WWP’s offer of travel protection insurance, no refunds will be made and there will be no credits issued for future stays.  Under severe weather circumstances, if no evacuation order is issued and guest chooses to leave the Island before the end of the rental term, no refund or credits will be made by WWP or under the TGTI insurance policy. (See section on Severe Weather)

Travel protection insurance (“TGTI” coverage through Travel Guard Insurance) is strongly encouraged on all reservations.

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CAPACITY

Tenant agrees that the maximum number of occupants of the Property shall not exceed the occupancy listed for the Property on page 1 of the Vacation Rental Agreement. An occupant is considered to be any one person four (4) years of age or older. Failure of Tenant to adhere to the maximum number of occupants shall result in a charge to Tenant of an additional $1000 per person for each occupant over maximum, shall be deemed a material breach, and may be considered just cause for expedited eviction. WWP shall be entitled to charge Tenant’s credit card account for said additional rent, as well as actual damages suffered as a result of Tenant’s breach.

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CHECK-IN AND CHECK-OUT INFORMATION

Check-In and Check-Out Procedures- For reservations in 2022, check-in for properties is no earlier than 4:00PM and check-out is no later than 10:00AM. For 2023, check-in and check-out times will depend upon the rental home’s “zone” location. 

Failure of Tenant to vacate the Property by check-out time or arrival prior to check-in time shall result in a charge to Tenant of an additional day of rent, shall be deemed a material breach, and WWP shall be entitled to charge Tenant’s credit card account for said additional rent as well as actual damages suffered as a result of Tenant’s breach.

Tenants are required to secure reservations for use of the trams, which take guests and their luggage to/from the homes. Tram seats fill up very quickly for the peak summer season and holidays, as tram seating capacity is far less than the capacity for the ferry. We cannot accommodate early arrival and late departure requests. While selecting your departure ferry for the end of your stay, please remember that trams will arrive to pick you up from your rental home 30-45 minutes prior to your scheduled ferry time leaving the Island. Tenant is required to send WWP a confirmation for booking on arrival and departure trams within 30 days of booking unit. Please note, there are currently no alternative methods of transportation available to and from ferry. Tenants shall not drive carts from unit and leave at ferry or anywhere near ferry terminal. Any towing or retrieval costs resulting from such shall be the responsibility of the tenant. Golf carts must be left at the Property and properly plugged in upon departure from the Property or additional administrative and/or towing charges may be incurred by Tenant.

The check-in time indicates ferry departure from Deep Point Ferry Terminal. It is advisable that guests arrive at Deep Point at least 45 minutes prior to scheduled check-in time to allow time for the purchase of ferry tickets from the ferry ticket window, parking and any security processing. Upon arriving at Deep Point Marina, drive directly to the ferry terminal, place baggage on the luggage racks and proceed to an available parking lot. When entering a parking lot, a parking ticket will be issued. You will pay for parking upon exiting the lot at the end of your stay. Rates are $10 a day during the summer, $8 in the off season. The check-out time listed on the Rental Confirmation indicates ferry departure from the island.
No refunds, rental adjustments, or other allowances will be made for late arrival at or early departure from Tenant’s accommodations due to tram scheduling or disruption of ferry schedule.

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DAMAGE WAIVER & SECURITY DEPOSIT

Accidental Damage Protection – The Administrative Fee for the Property, as set forth in this Vacation Rental Agreement, includes provisions for Accidental Damage Protection (“ADP”), the cost of which is $25/day. ADP is provided by WWP, backed by Safely, and is included in your reservation in lieu of a security deposit. Subject to the provisions of the policy the maximum benefit is $10,000.00 per reservation. Accidental damage protection is included for any damages or accidents, subject to exclusions and limitations that occur to the premises during your rental period. Additional coverage is also included for personal injury while on the property, subject to maximum coverage amounts. Information brochure available upon request.

Tenant understands and agrees that any damage to the Property, its furniture, furnishings, appliances, vehicles, or equipment, or any missing property, must be reported to WWP immediately, but in no event later than twenty-four (24) hours after Tenant check-out. Failure to timely report damage or missing property may result in denial of coverage under the ADW and Tenant shall be personally liable for the full cost of repair or replacement. If unreported damage or missing property is discovered at or immediately after Tenant’s departure from the Property, or if a claim for damage or missing  property under the ADW is denied for any reason, or if the cost of repair or replacement of damage or missing property exceeds the maximum benefit under said ADW, then in any of those cases, Tenant will be responsible for the difference and WWP shall be entitled to charge Tenant’s credit card account for said additional charges as well as actual damages suffered as a result of Tenant’s breach. Note: ADW does not cover theft or purposeful and malicious damages.

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DEPOSITS AND PAYMENTS

A deposit of approximately 50% of the total amount due, including all rent, applicable fees and taxes, shall be paid by Tenant at the time of booking of reservation unless other arrangements are agreed to by WWP, but no later than seven (7) days after booking date. Reservations must be paid in-full no later than forty-five (45) days in advance of arrival. Reservations made fewer than forty-five (45) days in advance of arrival require payment in-full at time of reservation.

Accepted methods of payment include MasterCard, Visa, Discover, electronic check, personal check or cash. All checks must be issued in U.S. funds and drawn on a bank that operates within the U.S. Federal Reserve System. A $35 fee will be assessed on all returned checks. Please do not send credit card information through an email or leave credit card information on a voice mail.

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FERRY & TRAM INFORMATION

The ferry is located at Deep Point Ferry Terminal, 1301 Ferry Road, SE, Southport, N.C. Guests are required to secure reservations for use of the trams, which take guests and their luggage to/from the homes. Tram seats fill up very quickly for the peak summer season and holidays, as tram seating capacity is far less than the capacity for the ferry. While selecting your departure ferry for the end of your stay, please remember that trams will arrive to pick you up from your rental home 30-45 minutes prior to your scheduled ferry time. Please note, there are currently no alternative methods of transportation available to and from ferry. Tenant is required to send WWP a confirmation for booking on arrival and departure trams within 30 days of booking Property. Tram reservations should be made by calling 910.457.5003 or online at www.baldheadislandferry.com. Please note: vehicles taller than nine feet will not be able to drive to the lower level at the ferry terminal. Download driving directions or navigate to Deep Point Marina.

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FURNISHINGS AND EQUIPMENT

All rental accommodations have fully equipped kitchens, washers and dryers, vacuum cleaners, color TV, central heat and air conditioning, telephones, cribs (generally pack & plays), high chairs, bath towels, bed linens and the use of an electric cart(s). Other items such as beach chairs, beach umbrellas, boogie boards and bicycles may be rented on the island. Linens for cribs and sleeper sofas must be requested when reservation is made. Each unit has one or more electric golf cart(s). Complimentary initial supplies of cleaning products, paper towels, bath tissue and soap are provided at check-in. Additional supplies can be purchased at the Maritime Market. Locked closets are maintained by homeowners for personal use. Please respect these areas. While WWP does provide a one-day starter set of basic amenities, guest is responsible for supplying paper products, soap products, trash bags and beach towels.

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HOUSEKEEPING

Accommodations are thoroughly cleaned before each guest’s arrival. Additional housekeeping services can be requested at a special rate, based on availability. Reservations of two weeks or more in duration may receive a change of linens. Tenant shall be personally responsible and Tenant’s credit card may be charged for the cost of extraordinary cleaning services provided to the Property and to the furnishings, flooring, fixtures and finishes located or installed therein, if and to the extent such cleaning is necessitated by the intentional, careless or negligent act(s) of Tenant or Tenant’s guests, pets or invitees, including (but not limited to) extraordinary cleaning services necessitated by a party, event, or function held at the Property. 

Guests must obtain the advance written consent of WWP to hold any parties, events or functions at the Property and the maximum number of attendees at any event must not exceed the limitations imposed by WWP when its consent is given. Violation of this provision shall be deemed a material breach, for which WWP may cancel this agreement and recover possession of the Property and/or may charge guest’s credit card a fee of no less than $3,000.00. In such circumstances, no rent monies will be refunded, but will be disbursed to WWP to defray its actual damages suffered as a result of guest’s breach.

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LOST & FOUND

Although we cannot be held responsible for items left behind, we do make every effort to locate and return them to you. Please contact our office at 910.470.0000 or by emailing managers@wwpbaldhead.com. Once we receive your credit card information, items found will be sent via UPS. Unclaimed items will be donated to local charities after thirty days.

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MINIMUM-STAY REQUIREMENTS

There is a three-night minimum on most WWP homes in the offseason, with select homes having a two-night minimum. There is a seven-night minimum during the summer season. Some homes have a seven-night minimum year-round. Please inquire as to the particulars.

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PETS

Accommodations designated “dog-friendly” require payment by Tenant of a minimum of a $300.00 non-refundable fee for a maximum of two (2) dogs depending on Owner approval, plus any charges incurred for additional housekeeping services and applicable taxes. Tenant must abide by any dog limitations imposed for the Property. Otherwise, no dogs or other pets are allowed in or on the Property and violation of this provision shall be deemed a material breach by Tenant. If a dog or other pet is found in or on the Property, WWP may cancel this agreement and recover possession of the Property and/or may charge Tenant or Tenant’s credit card a fee of $1,000.00 per dog or other pet. In such circumstances, no rent monies will be refunded but will be disbursed to WWP to defray actual damages suffered as a result of Tenant’s breach. The provisions of this paragraph shall not apply to bona fide service animals required by Tenant or a member of Tenant’s family. Note: Accidental Damage Waiver shall not apply to damages done by pets in a property not designated as dog-friendly. In such a case, damages will be the sole responsibility of the Tenant. Please note that pets are not allowed inside the passenger cabin of any Bald Head Island ferry.

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PLEASE NOTE

Descriptions of accommodations are based, in part, upon information provided by the owners of the premises described. Wendy Wilmot Properties has endeavored to ensure the accuracy of this information; however, we cannot be responsible for misinformation or typographical errors. All prices, fees, specifications, configurations and availabilities are subject to change without notice.

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RENTAL RATES

Rates displayed include accommodations. Damage waiver insurance, travel insurance, taxes, pet fees cleaning fees and credit card processing fees are additional. Temporary membership to the Bald Head Island Club &/or Shoals Club should be handled directly with the clubs themselves. WWP does not include memberships, book or obtain memberships, nor can we create reservations to the clubs on behalf of guests. Golf fees, ferry and parking are not included in rental rates.

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RESERVATIONS

Reservations may be made by calling 910.520.3511, or visiting www.BestOfBaldHead.com. Future year reservations are tentative and are subject to changes in rates and availability. Renters must be at least 24 years old to secure reservations. Please be sure to inform our agency should anyone in your party have special needs. A signed rental agreement and a 50% deposit are necessary for confirmation of stay.

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SAFETY

The Village of Bald Head Island is an incorporated municipality and ordinances are in place to protect the Island and its inhabitants. Information about Village ordinances pertinent to your visit and activities can be found in the in-home directory provided in each rental accommodation or by contacting the Village at 910.457.9700.

Grilling is restricted on wooden decks, patios and under houses. Propane gas grills are generally permitted, but some communities restrict grilling entirely. Please check with your rental relations coordinator for further information about grilling.

Electric golf carts are not toys. Their misuse can lead to serious adverse consequences. They are subject to all laws and ordinances applicable to the operation of a motor vehicle on a public road- including the requirement that operators must possess a valid driver’s license, be at least 16 years old and not be under the influence of alcohol or drugs. Be sure to read and follow all instructions provided in the vehicle and the in-home directory for golf cart operation, including the precautions suggested for the safety of drivers and passengers. Whether biking, hiking, swimming or riding, please take care and make this a safe vacation trip for you and your family on Bald Head Island.

No smoking of any kind is allowed in or on the Property inclusive of the grounds, decks, porches and golf carts and violation of this provision shall be deemed a material breach by Tenant. If it is found that smoking has occurred in or on the Property, WWP may cancel this agreement and recover possession of the Property and/or may charge Tenant or Tenant’s credit card a fee of $1,000.00 for extraordinary cleaning, removal of odors, and damage to the Property and its contents.

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SEVERE WEATHER

If hurricanes or other extreme weather conditions occur, the Village of Bald Head Island may declare a state of emergency or announce voluntary or mandatory evacuations. During each phase of alert levels, the Village of Bald Head Island informs the community on their Island TV channel #3 and on their website at www.villagebhi.org. In the event that Bald Head Island is threatened by a tropical storm or hurricane during your vacation, Wendy Wilmot Properties will also keep you informed through phone calls and emails. Hurricane season occurs each year between June 1 and November 30.

Upon compliance with an evacuation order, guest shall NOT be entitled to a refund of rent from WWP for the nights that guest is unable to occupy the Property because of the evacuation order, but shall have recourse against the travel protection insurer only, under and subject to the terms and conditions of the policy purchased. If no evacuation order is issued and guest chooses to leave the Island before the end of the rental term, no refund or credits will be made. In any event, guest shall be responsible for the costs of transportation back to the Island at full rate.

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TAXES

Your account balance will include a 6.75% N.C. sales tax (4.75% state/2% Brunswick County tax) and a 6% Village of Bald Head Island accommodations tax. Any changes in current tax rates will be applied on the effective date and charged prior to arrival.

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TELEPHONE

WWP homes are not required to offer landline phone services. If your rental home has phone services available, long distance calls from rental accommodations must be made collect, by credit card or using a calling card.

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IMPORTANT NOTE ON CLUB MEMBERSHIPS

Should Tenant choose to purchase a temporary membership to the Bald Head Island Club separately, Tenant shall be allowed access to the facilities and recreational amenities of the private club in accordance with Club policies and rules. Tenants staying in a property with golf privileges may play golf in accordance with club rules and subject to club-regulated costs, with the purchase of a temporary club membership, and subject to availability. Tenants staying in a property that does not offer golf privileges (“House” membership) may not play on the BHI golf course, but may enjoy all other club amenities, subject to any applicable club fees, with the purchase of a temporary club membership, and subject to availability.

Some homes offer Shoals Club privileges. In such cases, Tenants may purchase a temporary Shoals Club membership at Tenant’s cost. Tenants who are not staying in a home offering Shoals Club privileges may not use the Shoals Club facilities.

Please note that both clubs are independent from WWP any WWP properties. As such, all arrangements for temporary memberships must be handled by the Tenant directly with the Clubs. WWP is not responsible for any issues arising from or involving the Clubs or Club memberships. Lack of access to either Club or Club facilities does not substantiate reason for cancelling of your WWP rental reservation or any part of your reservation, nor shall any reimbursements or concessions be given from WWP or any WWP rental home as a result of any club-related grievances. Tenants are strongly encouraged to make desired reservations with the club immediately upon booking and also to become familiar with club policies, procedures, and schedules. 

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IMPORTANT NOTE ON COVID-19

Due to the continuing outbreaks of the variants of the novel Coronavirus (COVID-19), Wendy Wilmot Properties, LLC is taking additional precautions with the enhanced sanitation/disinfection procedures in accordance with CDC guidelines, NC Health Department guidelines, and Village of Bald Head Island guidance.

An inherent risk of exposure to Covid-19 exists in any public place where other people are, or have been, including homes for rent. Covid-19 is highly contagious and can lead to severe illness and death.

Symptoms of COVID-19 include: Fever, Fatigue, Dry Cough, Difficulty Breathing, & other Possible Symptoms that can be Found on the CDC Website

If your reservation is more than 30 days away at time of making reservation, then you agree to inform WWP if you or any member of your party is diagnosed with or has confirmed exposure to Covid-19 within 14 days of check-in. If you or a member of your party is diagnosed as positive for the virus while in the rental home, requiring quarantine, the costs of any additional days needed during the quarantine are your responsibility and you agree that those days shall be charged to your credit card on file.

I/we agree to each statement above and release Wendy Wilmot Properties, LLC, WWP rental home owners, and all staff, agents, and employees of WWP from any and all liability for the unintentional exposure or harm due to COVID-19.

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